Frequently Asked Questions

It sometimes lands in your spam folder, so please check there first. If 2 hours have passed since payment and you still haven't received it, email your birth date and payment details to [email protected] and we'll look into it and reply.

As long as the payment went through, your analysis will be completed and emailed within 2 hours. You can confirm payment via your bank/card SMS or transaction history.

If you save the link we send you, you can view it anytime. To save it as a file, right-click and choose Print to save it as a PDF.

The answer to your follow-up question appears on the reading page where you asked it. If you don't see an answer and the follow-up button appears again, your question may not have been submitted — please ask again.